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 Post subject: Still no books
 Post Posted: Wed Jun 01, 2011 6:32 pm 
Here for the 10th Anniversary Has collected at least one unit
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I'm sorry to make a public plea, but I'm not sure who I should be addressing. I ordered three books and they still have not arrived. I have sent multiple emails through the contact link on the main website and even sent a private message to Mal (who in a different thread stated he was fielding questions on this matter) and no one has gotten back to me. I'm a huge fan of the comic, but as a consumer, I'm a little frustrated by the lack of responsiveneness. The $50+ I spent on the books, which I originally ordered as a Christmas present for friends, is a significant purchase for me. I realize the printing process was a labor of love and the distribution was probably run by a group of mostly volunteers - which does a lot to mitigate my frustration, but all the same I'd like someone to get back to me regarding my order. It's frustrating to be in a position of either whining directly to the artist that you respect (which sucks) or else feeling like you're getting shafted on your purchase (which also sucks).

Anyone else in the same boat? Anyone who can help?

I live in New Jersey so the books should have arrived some time ago.

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     Post subject: Re: Still no books
     Post Posted: Wed Jun 01, 2011 11:50 pm 
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    Sorry, missed the PM, I never normally get them, so I rarely check.

    The books take a while to ship, but they shouldn't take that long. I'll look into it, do not worry my friend ^^

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     Post subject: Re: Still no books
     Post Posted: Thu Jun 02, 2011 8:00 am 
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    Same boat. Michigan is apparently a remote location.

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     Post subject: Re: Still no books
     Post Posted: Thu Jun 02, 2011 10:56 am 
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    E is for Erfworld Supporter Year of the Dwagon Supporter This user was a Tool before it was cool
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    I have actually ordered from across the Atlantic.
    But some ETA would help keep me patient for a while.

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     Post subject: Re: Still no books
     Post Posted: Fri Jun 03, 2011 4:09 am 
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    E is for Erfworld Supporter Year of the Dwagon Supporter This user was a Tool before it was cool
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    Muzzafar wrote:
    I have actually ordered from across the Atlantic.
    But some ETA would help keep me patient for a while.

    I take my words back. And I am ready to eat them with a key lime pie!
    This morning I have got a nice yellow pack in my mailbox with Book 1 and Book 2 Volume 1 inside! Yahoo!

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     Post subject: Re: Still no books
     Post Posted: Fri Jun 03, 2011 11:05 am 
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    Yay! Enjoy!

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     Post subject: Re: Still no books
     Post Posted: Mon Jun 06, 2011 8:21 am 
    Here for the 10th Anniversary Has collected at least one unit
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    Thanks so much, I'm really looking forward to these books and would appreciate any help you could provide!

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     Post subject: Re: Still no books
     Post Posted: Mon Jun 06, 2011 10:03 pm 
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    E is for Erfworld Supporter Battle Crest Pins Supporter Print Book 2 & Draw Book 3 Supporter Year of the Dwagon Supporter
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    Well, this is reassuring. :) I live in Ireland and have yet to receive my books, so it's good news that some people are still only just getting them. I'll wait a bit longer before sending any emails.

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     Post subject: Re: Still no books
     Post Posted: Tue Jun 07, 2011 5:56 am 
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    Print Book 2 & Draw Book 3 Supporter This user is a Tool! This user was a Tool before it was cool E is for Erfworld Supporter Ruler of Erfworld Shiny Red Star Pin-up Calendar and New Art Team Supporter Has collected at least one unit Here for the 10th Anniversary Erfworld Bicycle® Playing Cards supporter
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    AUSTRALIA reporting arrival or Erfworld Books today! :mrgreen:

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     Post subject: Re: Still no books
     Post Posted: Fri Jun 10, 2011 1:44 pm 
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    Michigan - no books.

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     Post subject: Re: Still no books
     Post Posted: Fri Jun 10, 2011 5:42 pm 
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    E is for Erfworld Supporter Print Book 2 & Draw Book 3 Supporter Year of the Dwagon Supporter Pin-up Calendar and New Art Team Supporter Here for the 10th Anniversary Has collected at least one unit Erfworld Bicycle® Playing Cards supporter
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    Location: Salisbury, Maryland
    I got Book 2 part 1 but not Book 1. It was shipping to Maryland.

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     Post subject: Re: Still no books
     Post Posted: Mon Jun 13, 2011 4:11 pm 
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    Ditto on no shipment or shipment info. Been over a month and apparently Ohio is a remote location as well.

    Might go down better if your account/Paypal wasn't charged on day one and you wait over a month without delivery or word on when to expect it. This was to be a gift for a birthday but that has come and gone at this point.

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     Post subject: Re: Still no books
     Post Posted: Thu Jun 16, 2011 8:38 pm 
    Here for the 10th Anniversary Has collected at least one unit
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    Despite another email using the contact link on the website I still haven't gotten any update as to my order. I'm getting increasingly frustrated by the lack of my order, but moreover, the failure of someone with actual knowledge about my order (or the ability to either send a replacement shipment or refund my money) simply getting in touch with me directly regarding the issue. Has anyone had any luck with this? Anyone have any email addresses or other contact info I could use to try and speak with someone?

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     Post subject: Re: Still no books
     Post Posted: Fri Jun 17, 2011 2:44 pm 
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    I'm not sure what to say. I lack any means to track orders, and some issues beyond my control are keeping newer ones from going out. I apologize, but there's little I personally can do but offer refunds for those who have no desire to wait any longer.

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     Post subject: Re: Still no books
     Post Posted: Fri Jun 17, 2011 9:15 pm 
    Here for the 10th Anniversary Has collected at least one unit
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    Mal - I'm content to wait on the books, I just wanted confirmation that my order hasn't been lost. Your last post to me seemed to indicate that the order should have arrived by now, which makes me think there is a problem. So I'm not sure what the next step is? I can be patient, my concern was that my issue was getting lost in the shuffle and I just wanted to be proactive (Ok, maybe I'm a little impatient!) I'm sure you and the team are working hard - I just wish I had some sense of when I should check back in or what the timetable was.

    Thanks, and I continue to appreciate you efforts on my behalf!

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     Post subject: Re: Still no books
     Post Posted: Fri Jun 24, 2011 10:59 am 
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    Sadly, I'm in the same boat. I've preordered both books, I've not yet received them, and I've not gotten any answer when I contacted the store staff (via the contact-link). Some ETA would be nice, some information if my order has been shipped already... I, too, am increasinlgy frustrated. Moreso, because I changed address in the meantime and I can't get any confirmation if changing the store profile is sufficient to get stuff sent to the new address. I don't mind waiting a bit, but I'd really want some information and someone to talk to about issues.

    _________________
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     Post subject: Re: Still no books
     Post Posted: Fri Jun 24, 2011 6:56 pm 
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    Pyrates, As I said, They're held up atm. However, please pm me your order details, and I'll see what we can do.

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     Post subject: Re: Still no books
     Post Posted: Wed Jul 20, 2011 7:14 am 
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    Well, I did so, but did not hear back from you. I don't know what your role is, all I can see is that you take care of the site, so I guess that's ok and you didn't get any information. Thanks for your help anyways :)

    Still, no books, no information from the staff... what's going on? I'll try contacting the store staff again, but I don't really have a lot of hope. Did everybody else get their books or at least some information on them?

    _________________
    " ... and the Vogon will do things to you that you wish you'd never been born, or, if you're a clearer minded thinker, that the Vogon had never been born."

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     Post subject: Re: Still no books
     Post Posted: Wed Jul 20, 2011 10:23 am 
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    This user is a Tool! This user was a Tool before it was cool This user is a member of Team Erfworld IRC Quote of the Moment This user got funny with a rodent This user has been published! Here for the 10th Anniversary Has collected at least one unit
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    Pyrates wrote:
    Well, I did so, but did not hear back from you. I don't know what your role is, all I can see is that you take care of the site, so I guess that's ok and you didn't get any information. Thanks for your help anyways :)

    Still, no books, no information from the staff... what's going on? I'll try contacting the store staff again, but I don't really have a lot of hope. Did everybody else get their books or at least some information on them?


    Mal is store staff and handling orders. You can PM him, use the contact form, or email him at gobwinknob@gmail.com. It's probable your order is on the way, if it has not already arrived, but to look into it, you need to provide Mal the details. Sorry for the delay in shipping.

    -Rob

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     Post subject: Re: Still no books
     Post Posted: Wed Jul 20, 2011 8:29 pm 
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    Still no book. The messages that I have received (including Rob's note just above this one) have always included two things. a) there's a delay and b) they should get here soon.

    I'm getting tired of hearing a) there's a delay and b) they should get here soon TWO MONTHS after others have gotten theirs.

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